Tech Telecom

Samsung India offered alternate phones to customers who had pre-ordered Galaxy Note 7 devices. This move was taken to ensure in a bid to appease loyal clients in one of its largest smartphone markets.

After reports of Galaxy Note 7 catching fire the company was forced to recall millions of devices and replaced Note 7 devices but after replacements also there were reports of devices catching fire, so the company took a decision to totally scrap the device and permanently stop production.

India is one of the world’s largest and fastest-growing smartphone markets and a critical one for Samsung as it is the No. 1 player in the nation with a roughly 25 percent market share.

The company initially apologised to customers for the delay in the Note 7, and in a release, it said for those who had pre-booked devices, in lieu of the Note 7 it would offer customers either its Galaxy S7 or S7 Edge devices.

Affected clients were also offered a free set of its virtual reality headsets, a free pair of wireless headphones, a voucher worth about $50, along with a free one-time screen replacement in case of any damage to the new smartphone within a year.

“We can confirm that contrary to these reports, we are headed for record sales of mobile phones this year,” the company said in the statement.

If you are one to avail this offer let us know about this decision by the company and how you find it.